1 Job in Santa Clara, CA
TeamLogic IT, San Jose, Ca is Hiring a Level II Technician Near Santa Clara, CA
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues..
- Ensuring company safety and security standards are met.
- College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
- Office 365 administration experience.
- Experience with desktop and server operating systems including Windows 10, Server 2008/2012/2016/2019, and Mac OS.
- Active Directory knowledge.
- Some knowledge and understanding of networking devices and appliances.
- Kaseya RMM and Autotask PSA Experience a plus
- Valid Driver License, vehicle and ability to drive to customer locations when required.
- CompTIA A and/or CompTIA Network preferred
Job Summary
Full Time
$63k-80k (estimate)
04/12/2023
05/16/2024
The job skills required for Level II Technician include Networking, Computer Science, Active Directory, Service Desk, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Level II Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Level II Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Level II Technician positions, which can be used as a reference in future career path planning. As a Level II Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Level II Technician. You can explore the career advancement for a Level II Technician below and select your interested title to get hiring information.
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